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FAQ

Am I eligible to live in one of your apartments?

It all depends on the property you apply for. Subsidized properties will have eligibility requirements which vary per program and the best way to find out if you are eligible is to contact the property. HUD, Rural Development and Tax Credit/HOME properties will all have income limits.

What do you mean by income limits?

HUD gathers income information from metropolitan areas and counties to determine what the average income is for a specific area. These limits will vary for each county, please contact the property you are interested to find out what the income limits are for that property.

How do I get on your waitlist for the next available apartment?

In order to get on a waitlist, you must fill out an application and submit it to the desired property. When filling out the application make sure that you don’t leave out any information, as this will slow down the approval process. If you have any questions regarding the application, please contact the property manager at the property where you are interested in living.

Can I see an apartment?

Please contact the property manager at the property where you are interested in living to check for availability of units to show. If there is a unit available, that is rent ready, our property manager will be glad to schedule an appointment for you to see an apartment.

What do I need to do to qualify to move-in?

Moving into a subsidized or Tax Credit/HOME property does involve a lot of paperwork, but our managers are there to help you through this process step-by-step. The first step is to complete an application and submit it to the property you want to apply for. The site staff will review your application and if the application is complete and you meet the preliminary eligibility requirements you will be added to the waitlist. As the process advances, some of the things we will ask you to present include:

  • Proof of your Social Security number
  • Proof of identification
  • Proof of eligibility (our staff on site will assist you in determining the specific information you need to provide)
  • Provide income, and asset information (expenses may need to be verified for HUD and Rural Development subsidized properties)

As part of the application, you will sign a release allowing us to do a background check which includes a criminal background check, including sex offender registries, credit/collection history, employment history, and previous landlord history. When you pass the background check, you’re ready to move on with the income certification process. Once you have qualified as an eligible household, you will need to sign a lease, follow house rules, pet rules, complete all HUD forms, etc.

How long is your waitlist? When can I move in?

Each property has its own waitlist. Some properties have immediate openings and others have a list of people who want to move in. Please contact the property you are interested in to find out the status of their waitlist.

How much will my rent be?

For subsidized properties you will pay roughly 30% of your adjusted gross income and HUD or Rural Development will pay the rest as a subsidy. We verify your income, assets, and deduct a portion of approved medical expenses to determine your rent (medical deductions only apply to qualified households). At this time, a good estimate would be to take 30% of your income (example $1000 x .30 = $300). Once you are ready to move-in, the property manager will determine your exact rent and explain how it was figured.

For Tax credit properties you will need to contact the property to find out what the rents are.

Is phone, cable, or internet service provided?

No. Phone, cable, and internet service are not included as part of basic utilities. Some properties have been able to arrange for discounted cable. Please check with the property you’re interested in for more information about their services.

Can my family visit me?

Of course, your family may visit you, this is your home. However, if you’d like them to stay with you for an extended amount of time, please check with the property manager for restrictions. Check with your property manager about guest policies at your apartment community.